P R I V A C Y    &    S E C U R I T Y

Our Commitment To Privacy Secure Shopping The Information We Collect SSL-Enabled Browsers How We Use The Information What is SSL? How To Access/Change Your Info How To Contact Us OUR COMMITMENT TO PRIVACY   At the ARCShop, customer satisfaction is our goal. We are committed to ensuring your privacy as a customer, because your goodwill keeps our organization running. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and on most of our other pages including those pages where personally identifiable information may be requested. THE INFORMATION WE COLLECT   When placing an online order on the ARCShop, we collect the following information: name, company name(optional), address, e-mail address, phone number, and credit card information. HOW WE USE THE INFORMATION   The information we collect is used solely for the purpose of fulfilling your order and in improving your overall shopping experience with us. We do not sell or exchange e-mail addresses with third parties. We do not make our list of names and mailing addresses available to other companies and organizations. If you do not want your name and address on our mailing list, or if you do not wish to receive our Voices From the ARC Newsletter, simply contact us at 1-270-877-6064 or e-mail webmaster@animalrefugecenter.org. HOW TO ACCESS OR CORRECT YOUR INFORMATION   At any time, you may review or update your personally identifiable information that we collect online and maintain by calling us at 1-270-877-6064 or by sending us an e-mail to webmaster@animalrefugecenter.org. To better protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. SHOPPING @ THE ARCSHOP IS SAFE & SECURE!   We are aware that our customers have concerns regarding the use of credit cards over the Internet. We share your concern and have provided the ability with our online shopping provider, 2CheckOut.com Inc., to encrypt your transactions using a Secured Sockets Layer (SSL) ensuring that your ordering information remains private, protected, and secure. This means that your name, address, credit card numbers and any other information you provide through our SSL, cannot be read by anyone else. In order for you to take advantage of this technology, you must be using an SSL-enabled browser. So you can rest assured that your credit card information is safe and protected (Much safer than using your credit card at a store or restaurant!). Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. Congress passed this law in 1975 to help consumers resolve disputes with creditors and to ensure fair handling of credit accounts. SSL-ENABLED BROWSERS   Netscape Navigator 2.0 or later Microsoft Internet Explorer 3.0 or later AOL 3.0 or later WHAT IS SSL?   SSL, or secured sockets layer, is a program layer that was created to ensure that data transferred between a client (your computer) and a server (our computer) remains private by encrypting it. When a client and server connect via a secured sockets layer, the client authenticates the server and then they agree on the security keys that they will use for the session. After this connection has been established, SSL encrypts and decrypts all information passing between the two computers (client requests and server responses). HOW CAN I TELL IF MY COMPUTER IS CONNECTED VIA SSL?   When you click on the 'Checkout' or 'Submit RFQ' button on our web site, you are taken to the secured area automatically. You will notice that the URL heading is now HTTPS in the URL window, and if you are using Netscape, the closed padlock icon appears in the lower left corner of the browser (In Internet Explorer, it is about midway at the bottom). If you are using a browser that does not have support for HTTP over SSL, you will not be able to access URLs beginning with HTTPS. HOW TO CONTACT US   Should you have any questions and/or concerns about our privacy/security policies, or you wish to have factual inaccuracies in your information corrected, you can contact us by phone, e-mail, or in writing. To contact us by Phone: 1-270-877-6064 By E-mail: webmaster@animalrefugecenter.org By Mail: The Animal Refuge Center, Inc. 185 Basham Trail Vine Grove, KY 40175-9646 back to the top